Netherlands, Belgium, Germany & Switzerland
Area8 introduces: All In Service, White Glove Delivery.
Our White Glove Delivery is a delivery service that goes beyond the standard delivery of a package or piece of furniture. At a white glove delivery, the product is not just delivered to the door, but is brought inside, unpacked, installed and set in place according to the customer's wishes. This service often includes additional services such as removing packing materials and checking the product for any damage or defects before the delivery drivers leave. In addition, we also take all waste back with us.
In short, our White Glove Delivery provides a very personalized and careful delivery of the product, where you completely unburdened. That means you don't have to worry about anything, we contact you before delivery to find out about your living situation and provide all the necessary equipment. For example, do you live on a floor without an elevator? No worries, we will arrange for a moving elevator to be available. However, any costs for the moving elevator or additional equipment are the customer's responsibility. We will inform you about this in good time, so there are no surprises.
Process from order to delivery:
- You make an order through our website or another sales channel.
- Once the order is received, we get to work on producing it. I.
- Once the order is ready, it is checked for quality and prepared for shipment. With us, everything is thoroughly checked so there are no surprises.
- Within the delivery time indicated on our website, we will contact you again to schedule delivery.
- On the agreed delivery date, our own delivery staff will deliver the products. They make sure that everything is ready for use and take back all the packaging material and any other waste.
- Our deliverers are also experts on the product and will provide you with explanations on maintenance and how to protect the product for long-term use.
- After delivery, we will follow up with you to ensure that everything went to plan and to answer any further questions or comments.
Before you finalize your order on our website, the checkout page will show you a number of options in which you must select your living situation:
- Single family home / delivery on the first floor
- Apartment with elevator
- Apartment without elevator (stairs must be used)
- Something else
Important: Do you choose Apartment with elevator, please measure carefully if the product will fit in the elevator. Are you in doubt or does it not fit? Then choose Apartment without elevator to avoid misunderstandings on delivery.
Other countries
For countries outside the Netherlands, Belgium, Germany & Switzerland, unfortunately no assembly is offered. Our transport partners will deliver the packages to the front door. After delivery it is the responsibility of the consumer. Any damages should be reported immediately on the CMR form handed over by the delivery driver, and we kindly ask to take pictures immediately. This way we can easily arrange a replacement.
Damage to goods / missing packages.
Upon receipt of your delivery, it is important to check thoroughly for any damage to the goods. If any visible damage is observed on the outside of the package, it is necessary to notify us. This damage should then be noted on the shipping company's bill of lading, which is handed over upon delivery. Should you discover hidden defects or transport damage after opening the packaging, we urge you to inform us immediately at Area8. If there is transport damage, please contact us at info@area8.en. With this report, you should include clear photos of the damage, along with any damaged packaging. Do not forget to include your order number in your e-mail. In order to claim compensation for damaged goods from the shipping company, we need to report the shipping damage to them within 1-3 business days. Therefore, we would greatly appreciate it if you report the damage to us within this time frame. If you notice that your order is incomplete or if some of the packages are missing, we kindly ask you to contact our customer service at: info@area8.en.