Delivery terms
The Netherlands, Belgium, Germany & Switzerland
Area8 introduces: all in service, White Glove Delivery.
Our White Glove Delivery is a delivery service that goes beyond the standard delivery of a package or piece of furniture. By one white glove Delivery is not only delivered to the product, but is also brought in, unpacked, installed and put in place according to the wishes of the customer. This service often also includes additional services such as the removal of packaging material and checking the product for any damage or defects before the delivery people leave. In addition, we also take all the waste back with us.
In short, our White Glove Delivery ensures a very personal and careful delivery of the product, where you is completely relieved. That means that you don't have to worry about anything, we will contact you for delivery to find out your living situation and ensure all the necessary equipment. For example, do you live on a floor without a lift? No worries, we arrange that a moving lift is available. However, the possible costs for the removal lift or extra equipment are for the account of the customer. We will inform you about this in time, so that you will not be faced with surprises.
Process from order to delivery:
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You make an order through our website or another sales channel.
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Once the order has been received, we will get started with its production.
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Once the order is ready, it is checked for quality and prepared for shipment. With us everything is thoroughly checked, so that you will not be faced with surprises.
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Within the specified delivery time on our website, we will contact you again to schedule the delivery.
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Our own delivery people will deliver the products on the agreed delivery date. They ensure that everything is delivered ready for use and take back all the packaging material and possibly other waste.
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Our deliverers are also experts in the field of product and will provide you with an explanation of maintenance and how to protect the product for long -term use.
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After delivery, we will follow in contact with you to ensure that everything went according to your wishes and to answer any further questions or comments.
Before you place your order on our website, you will see a number of options on the checkout page in which you have to select your living situation:
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Single -family house / delivery on the ground floor
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Apartment with lift
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Apartment without lift (stairs must be used)
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Different
Important: choose Apartment with lift, then measure well whether the product fits in the elevator. Are you unsure or does it not fit? Then choose Apartment without lift To prevent misunderstandings during delivery.
Other countries
Unfortunately, no assembly is offered for countries outside the Netherlands, Belgium, Germany & Switzerland. Our transport partners will deliver the packages to the front door. After delivery, it is the responsibility of the consumer. Any damage must be reported directly on the CMR form that is handed over by the delivery person, and we kindly ask to take photos immediately. In this way we can easily arrange a replacement.
Damage to goods / missing packages
Upon receipt of your delivery, it is important to thoroughly check for any damage to the goods. If visible damage on the outside of the package is observed, it is necessary to inform us of this. This damage must then be noted on the cargo letter from the transport company, which is handed over when delivery. If you discover hidden defects or transport damage after opening the packaging, we urge you to inform us about this immediately at Area8. If there is any transport damage, we ask you to contact us via info@area8.NL. With this report you must add clear photos of the damage, along with any damaged packaging. Don't forget to mention your order number in your e-mail. In order to be able to claim reimbursement of damaged goods at the transport company, we must report the transport damage to them within 1-3 business days. We therefore appreciate it very much if you pass on the damage to us within this period. If you notice that your order is incomplete or if some of the packages are missing, we kindly request you to contact our Customer service via: info@area8.NL.
Important for the United Kingdom
Please note: for orders from the United Kingdom, a valid VAT or EORI number is mandatory (Brexit regulations). We cannot deliver without this number.