Netherlands, Belgium & Germany

Area8 introduceert: All In Service, White Glove Delivery.

Our White Glove Delivery is a delivery service that goes beyond the standard delivery of a package or piece of furniture. With a white glove delivery, the product is not only delivered to the door, but it is also brought inside, unpacked, installed and put in place according to the customer's wishes. This service often also includes additional services such as removing packaging material and checking the product for any damage or defects before the delivery personnel leave. We also take all the waste back with us.

In short, our White Glove Delivery ensures a very personal and careful delivery of the product, whereyou are completely relieved.
This means that you don't have to worry about anything, we will contact you before delivery to find out your living situation and provide all the necessary equipment. For example, do you live on a floor without an elevator? Don't worry, you don't have to think about anything. We ensure that a moving lift is available, so that you can enjoy your order without any worries. We will also cover the costs for the moving lift, so you don't have to worry about that.

Process from order to delivery:
1. You place an order via our website or another sales channel.
2. As soon as the order has been received, we will start producing it. If necessary, you can ask questions about their order during this phase.
3. Once the order is ready, it is checked for quality and prepared for shipment. With us, everything is thoroughly checked, so that you will not be faced with any surprises.
4. We will contact you again within the delivery period indicated on our website to schedule delivery. During this contact moment we also discuss your living situation, so that we arrive well prepared.
5. Our own delivery staff will deliver the products on the agreed delivery date. They ensure that everything is delivered ready for use and take back all packaging material and any other waste.
6. Our delivery staff are also experts in the product and will provide you with explanations about maintenance and how to protect the product for long-term use.
7. We will contact you after delivery to ensure that everything went as planned and to answer any further questions or comments.

Other countries

Unfortunately, no installation is offered for countries outside the Netherlands, Belgium and Germany. Our transport partners will deliver the packages to your front door.
After delivery it is the responsibility of the consumer. Any damage must be reported immediately on the CMR form provided by the delivery person, and we kindly ask you to take photos immediately. This way we can easily arrange a replacement.

Damage to goods / missing packages

Upon receipt of your delivery, it is important to thoroughly check for any damage to the goods. If any visible damage is observed on the outside of the packaging, it is necessary to inform us. This damage must then be noted on the transport company's bill of lading, which is presented upon delivery.
"If you discover hidden defects or transport damage after opening the packaging, we urgently request that you inform us directly at Area8. If there is transport damage, please contact us at info@area8.nl. When making this report, you should include clear photos of the damage, along with any damaged packaging. Don't forget to mention your order number in your email."
In order to claim compensation for damaged goods from the transport company, we must report the transport damage to them within 1-3 working days. We would therefore very much appreciate it if you would report the damage to us within this period.
If you notice that your order is incomplete or if part of the packages are missing, we kindly ask you to contact our customer service via: info@area8.nl.