Shipping Policy

 

Netherlands, Belgium & Germany

Area8 introduces All In Service, White Glove Delivery.

Our White Glove Delivery is a delivery service that goes beyond the standard delivery of a package or piece of furniture. At a white glove delivery, the product is not just delivered to the door, but is brought inside, unpacked, installed and put in place according to the customer's wishes. This service often includes additional services such as removing packaging materials and checking the product for any damage or defects before the delivery drivers leave. In addition, we also take all waste back with us.

In short, our White Glove Delivery provides a very personalized and careful delivery of the product, whereby you are completely unburdened.
That means you don't have to worry about anything, we will contact you before delivery to find out your living situation and provide all the necessary equipment. For example, do you live on a floor without an elevator? No worries you don't have to think about anything. We will make sure there is a moving elevator available so you can enjoy your order carefree. We also cover the cost of the moving elevator, so you don't have to worry about that either.

Process from order to delivery:
1. You make an order through our website or another sales channel.
2. Once the order is received, we get to work on producing it. If necessary, you can ask questions about their order during this stage.
3. Once the order is ready, it is checked for quality and prepared for shipment. With us, everything is thoroughly checked so there are no surprises.
4. Within the delivery time indicated on our website, we will contact you again to schedule the delivery. During this contact we will also discuss your living situation so that we arrive well prepared.
5. On the agreed delivery date, our own delivery staff will come and deliver the products. They ensure that everything is delivered ready for use and take back all the packaging material and any other waste.
6. Our delivery staff are also experts on the product and will provide you with explanations on maintenance and how to protect the product for long-term use.
7. After the delivery, we will follow up with you to ensure that everything went to plan and to answer any further questions or comments.

Other countries

For countries outside the Netherlands, Belgium and Germany, unfortunately no assembly is offered. Our transport partners will deliver the packages to your front door.
After delivery, it is the responsibility of the consumer. Any damages should be reported immediately on the CMR form handed over by the delivery driver, and we kindly ask that photographs be taken immediately. This way we can easily arrange a replacement.

Damage to goods / missing packages

Upon receipt of your delivery, it is important to check thoroughly for any damage to the goods. If any visible damage is observed on the outside of the packaging, it is necessary to notify us. This damage should then be noted on the shipping company's bill of lading, which is handed over upon delivery.
Should you discover hidden defects or shipping damage after opening the package, we urge you to inform us immediately at Area8.If there is shipping damage, please contact us at info@area8.nl. With this report, you should include clear photos of the damage, along with any damaged packaging. Don't forget to include your order number in your email.
In order to claim compensation for damaged goods from the shipping company, we must report the shipping damage to them within 1-3 business days. Therefore, we would greatly appreciate it if you report the damage to us within this time frame.
If you notice that your order is incomplete or if some of the packages are missing, we kindly request that you contact our customer service department at: info@area8.viz.